The Foundation of High Performance Teamwork: Trust

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The Foundation of a High Performance Team: Trust
In our work with assisting teams move from groups if high performing individuals to high performance teams, we have have found that Trust is the foundation. When it is present then the other elements of a HPT can be developed, however when it is not then no matter how much you work you will never create a HPT.
The problem is that we all think we are trustworthy.
It’s true for you isn’t it? You are trustworthy. It’s those other people that are not. In fact, when we work with teams this is the lowest rated element in the HPT Assessment. How is that possible? One reason may be that although their are some universal truths about what we would all deem ‘untrustworthy’, ‘trust’ is not arrived at the same way for everyone. There are actually some words that will cause a person to NEVER trust you. The challenge is that those words are different depending who you are speaking to!
The good news is that there is a way of breaking the code. When working with a consistent team, you have the additional benefit of being able to observe people over time and determine what to do – especially when you perceive a relationship is going (or has gone) bad.
Breaking the code.
The first thing you must do to break the code is to recognize our own bias in the way that we judge others. That’s right. You’re biased. Not in an evil way – you just have a very specific way that you see the world. People that see the world much as you do will tend to get more of the benefit of the doubt from you, and those that do not – well you get the picture.
Understanding your own bias.
In order to understand your own bias, we need to take a quick test. Let’s say that someone you do not know very well is trying to convince you to trust them on a recommended course of action: Which of the following words would be cause you to raise your eyebrows and be less likely to move forward:
If they said:
  1. In my opinion…
  2. This is a sophisticated solution…
  3. We should play to win…
  4. This is a revolutionary way to proceed…
While none of the above may be very convincing to you, there are probably one or two that would turn you off more than the others. Those statements will be more likely used by individuals that you will have a bias against.
And the statements that you did not react as negatively to? These are the ways that we are more likely to utilize to attempt to convince others.
The bottom line is this: At a subconscious level do not trust people that use certain language patterns, and at the same time we utilize very specific language patterns when we trey to be persuasive.
In order to increase trust within a team, we need to be aware of the different ways that people interpret what we say. The good news is that this entire process is easy for a team to engage in.

The 4 Decisions you MUST Make to Create a High Performance Team

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Having worked with thousands of individuals and hundreds of teams, you could say we have a fairly robust set of data to draw upon to identify what makes teamwork really click. Now, notice that I use the word ‘team’. There is a HUGE difference between a high performance team and group of high performance individuals.

The Challenge:

In today’s business world the demands on every member of the team continue to increase, even while resources to address those demands become more scarce. We often ask groups we are working with whether they believe their goals will decrease over the next 12 months. You can imagine that the vast majority of people openly laugh at even the thought that expectations will decrease. Expectations always increase. Resources decrease. So we are left with the old cliche: We have t to learn how to do more with less. But how do we make this happen?

The Pattern:

When we work with teams we almost always see a pattern emerge. As business demands increase, team members experience continuous stress and frustration with their inability to control their results. Since they are high performing individuals, they do what has always worked in the past: They work harder. Now, I know you have heard the expression “We need to work smarter – not harder”. Don’t you sort of want to slap people when they say that to you? Of course this does not stop us from offering this same advice to others as they struggle with the same challenge!

When we work with teams and conduct simulations of stressful situations in out 4 Faces of Frustration Process, we find that the ‘team’ almost never responds under stress as a ‘team’. They respond as a group of highly talented individuals. Now I am not in any way suggesting that we should not seek out the very best talent to be part of the team. Hiring and developing the best talent is key to achieving high perfromance teamwork, however it is insuffucient to assure that you have a high performance team.

The Missing Ingredients:

So how do we move from a group of highly talented individuals to a truly high performance team? We have found that there are four essential ingredients necessary:

  1. Trust: While it may seem like a cliche, the truth is that many teams do not have an abundance of this foundational characteristic. In fact, there is a distinct lack of trust, which leads to a lack of:
  2. Constructive Conflict: When it comes to conflict, team members are often leary of conflict or far too comfortable with what they see as ‘constructive conflict’. In both cases dialogue shuts down within the team. Efforts to restart dialogue tend to create what we refer to as ‘surface agreement’, which leads ro a lack of:
  3. Commitment to Team Decisions: There is a big difference between team members going along with a decision, and actively supporting it. When team members do not engage in respectful constructive conflict team members do not really agree – they just ‘go along to get along’. When this happens there is no:
  4. Accountability: What we all want is a team that achieves results. In order to accomplish this team members must be willing to hold each other accountable to the results and activities agreed upon.

At The Oxley Group we are in the business of  creating individual and team coaching experiences that accelerate business performance.

In order to help you on this journey, we offer you a complimentary webinar that will help you pinpoint the exact pain points that you must address to become a truly high performance team!

Register for the Complimentary High Performance Teamwork Workshop by Clicking Here

 

The Four Faces of Frustration Process

Register now for the Complimentary High Performance Teamwork Webinar