A 64% INCREASE IN SALES… IN JUST 5 MONTHS?

A 64% increase in profits, after only 5 months, is the kind of growth every organization dreams of. But that’s exactly why the Oxley Group was able to help one of our clients – a financial services firm with a four month business window during tax season – achieve through a series of intensive training modules.

The real kicker: they didn’t pay anything up front.

You read that correctly. When senior leadership first approached us about that opportunity, we were so confident that the Oxley Group had the right solution that we agreed to work with them for a percentage of their profit increase. In other words, if our program didn’t have an effect, they wouldn’t pay a single penny.

We’re sure they would agree that our customized leadership development program, presented to staff in 65 offices spread throughout the southeast US, paid for itself and then some. The seven days they spent with us, and the following weeks implementing changes, were a transformational moment in their growth.

DEVELOPING LEADERS IN A FORTUNE 50 COMPANY

It’s not always easy to find and grow leaders, even if your organization is number one in the marketplace. That was the challenge facing a huge company, and one with managers spread around the country, when they came to us last year.

Our first task was to change the culture within the company to one that fostered a more positive approach. It’s natural to feel defensive when you’re getting feedback, and especially criticism, from higher up the corporate ladder, and that was creating challenges in both communication and execution. By changing the focus to one of self-assessment, we were able to get staff members at all levels to better understand their strengths and weaknesses – and get committed to better results in the future.

The feedback we received was that it was the best training the company had ever received. Beyond simply offering a few tips and moving on, we were able to help hundreds of leaders rethink their roles in the organization , and the best ways to motivate and develop their teams. While it’s hard to put numbers to that kind of success, the client is still feeling its impact today.

USING THE OXLEY GROUP TRAINING IN HOUSE LEADS TO LOWER COSTS AND HIGHER CUSTOMER SERVICE SCORES

When a Fortune 500 manufacturer came to us recently because they wanted to see some measurable improvement in their call center metrics, we were ready for the challenge. By sharing our cutting-edge materials with their internal leadership and training staff, we were able to leverage our expertise in a way that allowed them to customize it and share it through all levels of the organization.

The results were nothing less than astounding: the client was able to increase customer service scores across the board while actually lowering their implementation costs. In other words, performance got better while training expenses one down – that’s the kind of success we know our clients are looking for when they come to us.

Often, improvement in the margins, and getting the details right, can lead to massive bottom-line gains in organizations of all sizes. By taking advantage of our innovative training and implementation programs, this client was able to get access to the best programs and modules without having to develop them internally. They got greater efficiency, happier customers, and lower costs all around. We couldn’t be more proud of our part in their development.

LEADERSHIFT ELIMINATES WASTE IN A FORTUNE 500 DEPARTMENT

When the director of the department in a major financial services firm came to us with the aggressive goal of reducing loss in client accounts – estimated to run in the millions – in a six month time span, we found that a lack of leadership was holding them back from meeting their goals.

Through our groundbreaking Leadershift program, which was presented to executives as well as regional and branch managers, we brought a focus and awareness to the relevant metrics that hadn’t existed in the past. Virtually overnight, goals that had seemed to be little more than wishes in the past suddenly became actionable targets. A new sense of clarity and accountability came into the picture, leading to the kind of performance improvement they had been striving towards for years.

In under a year, loss of customer accounts decreased by more than half, saving the firm an estimated $11.2 million. Subsequent audits showed that this was not a one-time result, as losses continued to stabilize and even decrease.