Turn frustration into delight
The Half Life of Coaching: How to Escape the Groundhog Day Coaching Experience How do you make sure that coaching does not end up being a circular exercise that saps your energy and yields virtually no results? In fact, you end up feeling like Bill Murray in the classic movie Groundhog Day. You know the […]
Turbocharge Your Coaching So you know the drill: Your team (or a part thereof) needs to change, increase performance, communicate more, increase quality or (insert specific change here) – whatever – it does not matter. Whether you picked the team or not, it is your job as the leader to make it happen. Every leader […]
One of the most insidious challenges we must deal with as we continue our daily trek is the fact that most people would rather blame others for their circumstances than place at least part of the blame where it certainly belongs: With themselves. We even have a term for this: Defensiveness. When I speak with audiences there […]
When was the last time that you received amazing customer service? If you are like most people it is so rare that it really stands out in your mind. When we poll our clients about solid (let’s forget about amazing) customer service we get the same answers every time; Disney, Apple, Southwest Airlines, and sometimes Zappos. That our clients have […]
There has been a debate for years within the training industry on how you calculate the ROI of money spent on training and development. Articles have been written and theories advanced such as Kirkpatrick’s Four Levels of Measurement. Note: Don’t worry if you have no idea what that is – almost no one outside the training […]
There has been so much written about Vision and Mission that we hesitate to even use the words. We often wonder if the terminology was deliberately made so confusing so that consultants can hawk their services and perpetuate their revenue streams (present company excluded, of course!). What is a very easy to understand concept has […]
