Having worked with thousands of individuals and hundreds of teams, you could say we have a fairly robust set of data to draw upon to identify what makes teamwork really click. Now, notice that I use the word ‘team’. There is a HUGE difference between a high performance team and group of high performance individuals.
In today’s business world the demands on every member of the team continue to increase, even while resources to address those demands become more scarce. We often ask groups we are working with whether they believe their goals will decrease over the next 12 months. You can imagine that the vast majority of people openly laugh at even the thought that expectations will decrease. Expectations always increase. Resources decrease. So we are left with the old cliche: We have t to learn how to do more with less. But how do we make this happen?
When we work with teams we almost always see a pattern emerge. As business demands increase, team members experience continuous stress and frustration with their inability to control their results. Since they are high performing individuals, they do what has always worked in the past: They work harder. Now, I know you have heard the expression “We need to work smarter – not harder”. Don’t you sort of want to slap people when they say that to you? Of course this does not stop us from offering this same advice to others as they struggle with the same challenge!
When we work with teams and conduct simulations of stressful situations in out 4 Faces of Frustration Process, we find that the ‘team’ almost never responds under stress as a ‘team’. They respond as a group of highly talented individuals. Now I am not in any way suggesting that we should not seek out the very best talent to be part of the team. Hiring and developing the best talent is key to achieving high perfromance teamwork, however it is insuffucient to assure that you have a high performance team.
The Missing Ingredients:
So how do we move from a group of highly talented individuals to a truly high performance team? We have found that there are four essential ingredients necessary:
Trust: While it may seem like a cliche, the truth is that many teams do not have an abundance of this foundational characteristic. In fact, there is a distinct lack of trust, which leads to a lack of:
Constructive Conflict: When it comes to conflict, team members are often leary of conflict or far too comfortable with what they see as ‘constructive conflict’. In both cases dialogue shuts down within the team. Efforts to restart dialogue tend to create what we refer to as ‘surface agreement’, which leads ro a lack of:
Commitment to Team Decisions: There is a big difference between team members going along with a decision, and actively supporting it. When team members do not engage in respectful constructive conflict team members do not really agree – they just ‘go along to get along’. When this happens there is no:
Accountability: What we all want is a team that achieves results. In order to accomplish this team members must be willing to hold each other accountable to the results and activities agreed upon.
At The Oxley Group we are in the business of creating individual and team coaching experiences that accelerate business performance.
In order to help you on this journey, we offer you a complimentary webinar that will help you pinpoint the exact pain points that you must address to become a truly high performance team!